Effective change management

Overview

As a world class university, change within our system is ever present
With over 200,000 employees – and specifically over 138,000 staff – we are confronted with change on a regular basis
One key outcome of the 2012 and 2015 UC staff engagement surveys was the perception by staff that the UC does not manage change well.
Across the wide and diverse spectrum of UC, some management teams are trained, communicate to others well and utilize and include a change management component and some do not
Enlisting staff in the change process greatly increases their desire to “co-create” the change

CUCSA recommendations

The UC system take action to ensure that change management tools and practices are incorporated into initiatives
Staff at all levels are trained in the language of change management
Train all employees in change management

o Make all UC Learning Center trainings available to all employees at every level

o Create custom training for employee groups

Executives – training with an emphasis on sponsoring change and communication
Manager and supervisor – coping with change, communication and leading others through change
Individual contributors – their role in change and how to cope with it
Create a communication strategy for all change
Establish a Center of Excellence to help leaders with change management